A MAN who sought to cash his wife's cheque at her bank ran into an unusual problem: the teller wanted his thumbprint. Problem was, the man had no arms.
Steve Valdez, a resident of Tampa, Florida, went into a Bank of America branch in his home town to cash the cheque on his wife's request, local media reported.
The teller told him that a person without an account at the bank has to give a thumbprint to cash a cheque.
Mr Valdez, 54, uses prosthetic arms, as he was born without arms.
"She said, 'Obviously you aren't going to be able to give us a thumbprint,'" Mr Valdez told the St Petersburg Times newspaper.
Mr Valdez showed the bank teller two picture identification cards, but the teller was not swayed.
She consulted the manager, who said that in order to cash the cheque Mr Valdez could open his own account, or bring his wife.
Mr Valdez did neither and left.
Bank of America apologised.
"We should have offered alternative requirements if an individual is not able to give a thumbprint," the bank said.
Mr Valdez said he was told the manager was following bank policy.
"That's just shocking to me," he said.
"This can't have been the first time this has ever come up."